Call Queue Feature On NetSapiens Platform

Call Queue

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Call queues are used with Auto attendants

How To Config

To add a call queue

1.From the Call Queues page, click the Add Call Queue button. The Add a Call Queue pop-up window appears, with the Basic tab displayed.

Name:Enter a name for this call queue. The name should allow you to differentiate this call queue from other call queues you configured.

Extension:Adding a call queue: Select an extension.

Editing a call queue: read-only field that shows the extension.

Type:Determines how calls are distributed. Choices are:

Round robin = routes callers to the agent that has been idle for the longest period of time. Then complete the remaining fields in the window.

Ring All = routes callers to all available agents at the same time. Then complete the remaining fields in the window.

Linear Hunt = routes callers to the available agents in a predefined order. The order is defined when editing the queue’s agents. Then complete the remaining fields in the window.

Linear Cascade = routes callers to groups of available agents in a predefined order. The order is defined when editing the queue’s agents . Then complete the remaining fields in the window.

Call Park = places callers on hold until the agent retrieves them..

Phone Number:Select the phone number

Record Calls:Select whether calls will be recorded (Yes) or not recorded (No) for this call queue.

Statistics:Select whether statistics will be recorded (Yes) or not recorded (No) for this call queue.

Message to Agent:Enter the message that will be sent to the agent (for example, “Here's a call from the emergency support queue.”)You configure this setting after adding the call queue.

There are many call queue: